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We stand fully behind our products. If for any reason you’re not satisfied with your purchase, let us know within 30 days of receiving your item.
I was a little hesitant to try a new brand online, but my order arrived sooner than expected and the pieces feel beautifully made. Very pleased so far.
The fabric has a lovely weight to it and hangs nicely. It looks polished enough for work but still comfortable for the school run. I’ve already had a few compliments.
The sizing is true to size and very flattering on a mid-forties figure. It skims in the right places and doesn’t feel clingy. Exactly what I was hoping for.
I had a small issue with one item, but customer service responded quickly and sorted it without any fuss. It gave me a lot of confidence to order again.
Everything arrived neatly packed and felt more like a boutique purchase than an online gamble. The pieces are understated but make me feel very put-together.
My first order was so reliable that I’ve since bought a second dress. They’re the sort of pieces I can wear to the office and straight out to dinner.
Delivery to Surrey was straightforward and everything looked just like the photographs. I’ll be back when I need something for my next event.
FAQs
We use a return period of 30 days during which the customer may return his or her package.
At Esme & Elsie, customer satisfaction comes first. That's why we always offer free shipping.
We aim to prepare and dispatch your order within 24–48 hours.
Once it’s shipped, you’ll receive an email with your tracking information, allowing you to monitor your parcel every step of the way. You can also track your shipment here once your details have been provided.
30-day money-back guarantee
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